full refund
Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can offer you partial refund.
In case of digital goods, such as articles, downloads etc., there is a no-question-asked refund process for the full amount. Please send the title of the digital good you wish to get refund for to admin@whatistruth.life. We’ll start processing the request soon and when the money transferred back to your original payment method, your access to the good will be revoked.
In alignment with our Disclaimer, you understand that it is your personal responsibility to use judgment, as the sole person knowing your particular situation, and decide if the ideas offered by the website are of help to you. Since no idea can impact everyone the same way, we encourage you to rather ask for a refund then go against your instincts.
Return terms
In case of physical goods, to be eligible for a full refund, your item must be unused and in the same condition that you received it. It must also be in the original packaging. With the exemption of quality issues. In case of a damaged item received, please contact us at admin@whatistruth.life with a short video recording showing the damage and we’ll start the refund process soon after. Return won’t be needed in these cases.
To return your product, you should mail your product to our return address find on the return label.
You will be responsible for paying for your own shipping costs for returning your item. If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item otherwise.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item and determined its eligibility for full refund. We also will inform you about the process of the refund which will imply that the respective credit will be applied to your credit/debit card or original method of payment, within a certain amount of days.
Partial refund cases
I. Any item not in its original condition, is damaged or missing parts for reasons not due to our error. In these cases the inspection will determine how much value lost resulting in what degree of deduction. Please note, deo and makeup stains on the items make them non-resellable, and so the return will likely result in the rejection of the refund. To avoid disappointment, please try the purchased garments on with your clothes on instead of naked body and keep them away from make up (no judgment here, just pure business considerations).
II. Any item that is returned more than 30 days after delivery (meaning the date of the return shipping passed 30 days from the date of receiving the item). In these cases 25% deduction will be made from the refund.
Non-returnable items
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. But we don’t sell those, so it should be fine. We also do not accept products that are intimate, health, personal care items or sanitary goods, which includes our branded towels, with the exception of quality issues. In case of a damaged item received, please contact us at admin@whatistruth.life with a short video recording showing the damage and we’ll start the refund process soon after. Return won’t be needed in these cases.
Only regular priced items may be refunded. Sale items cannot be refunded. But we don’t do sales so it shouldn’t be an issue.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again. Contact your bank, if needed, there is often some processing time before a refund is credited. If you still have not received your refund yet, please contact us.
We can replace items if they are defective or damaged only if we have any left or the item is made to order. If the item is not available anymore, we will issue a full refund. If you need to exchange the item for a different size or color, send us an email to discuss the exchange details.
Further questions
Contact us for questions related to refunds and returns at admin@whatistruth.life.